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Grievance Redress Mechanism (GRM)

As one of the mechanisms to ensure the success of the Project is the development and implementation of Grievance Redress Mechanism (GRM).

To implement this work, AED PMU signed a contract with a Public Charity Organization “Oriyon”, Contract No. AED/PMU/CQS/2015-2 from April 18, 2016. At present, under this programme the following activities are implemented:

• Printed books - manuals and brochures on GRM as brief information for application of GRM on the part of the Project beneficiaries which were distributed to the participants during the workshops;
• Workshops were conducted in the pilot districts of RRS, Khatlon and Sughd regions. Each group consisted of at least 25 people; the total coverage of the participants is 4115 beneficiaries, of which 1062 are women;
• In 21 target areas were set three boxes, and in the larger districts - four boxes for GRM (80 boxes). Regional officers permanently (twice a month) check the contents of the boxes, if needed replace broken ones;
• Currently, in total we have received 123 proposals and requests from beneficiaries to support their business;
• Awareness-raising activities are ongoing.

 

 

 

 

 

 

 

 

 

 

 

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